Refunds & Returns
At ShroomSpy, we strive to ensure that our customers are completely satisfied with their purchases. However, if you are unhappy with your purchase for any reason, please contact us at [email protected]. We are confident that you will love your mushroom products, but if you are not totally satisfied, we offer a comprehensive refund policy to ensure your peace of mind.
Money-Back Guarantee
We stand by the quality of our products and offer a money-back guarantee. If for any reason you are not satisfied with your purchase within 30 days, please reach out to us at [email protected]. We will be happy to issue a product refund if you are not completely satisfied.
How to Request a Refund
- Contact Us: Email us at [email protected] with your order number and the reason for your dissatisfaction.
- Evaluation: Our support team will evaluate your request and may ask for additional information or photos to process your refund.
- Return Instructions: If necessary, you will receive instructions on how to return the product to us.
Important Notes
- 30-Day Limit: The money-back guarantee is valid up to 30 days from the date of purchase. Requests made after this period will not be eligible for a refund.
- Shipping Costs: Refunds do not include any associated shipping costs. The customer is responsible for covering the return shipping fees.
- Condition of Returned Products: Returned products must be in their original condition. We reserve the right to refuse refunds if the products are not returned in their original condition.
- Processing Time: Refunds are typically processed within 5-7 business days after we receive the returned product. The refunded amount will be credited to the original payment method used for the purchase.
Exchanges and Store Credit
If you prefer, we can also offer exchanges or store credit for returned products. Please specify your preference when contacting us for a return. Exchanges are subject to product availability.
Damaged or Defective Products
In the rare event that you receive a damaged or defective product, please contact us immediately at [email protected]. We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damaged or defective product to expedite the process.
Final Sale Items
Please note that certain items may be marked as final sale and are not eligible for refunds or exchanges. These items will be clearly identified on our website and in your order confirmation.
Contact Information
For any questions or concerns regarding our refund and return policy, please contact us at [email protected]. Our customer support team is here to assist you and ensure that you have a positive experience with ShroomSpy.
Thank you for choosing ShroomSpy. We appreciate your business and are committed to your satisfaction.